TechFlow is the online interface dedicated to the technical support department of Expelec SA, a French manufacturer and distributor of sound, lighting, and stage equipment. Designed to facilitate smooth and direct communication between customers and technical teams, this portal centralizes and simplifies all processes related to equipment maintenance, troubleshooting, and tracking.

Specializing in stage lighting, sound systems, special effects, custom structures, and custom wiring, Expelec SA provides its professional clients with a one-stop platform for managing their technical requests. TechFlow allows users to submit a service request, track its progress in real time, and communicate directly with the company’s technicians—all through an intuitive interface available in French or in english.

One of the service’s key strengths is its clear commitment to responsiveness: every device handled by the technical service is inspected within  48 business hours of receipt. This commitment ensures that entertainment industry professionals—technical service providers, theaters, rental companies, and installers—can get their equipment back up and running quickly, thereby minimizing business interruptions.

Access to and use of the TechFlow portal are governed by two documents available online:

• The General Terms and Conditions of Sale of Expelec SA, applicable to all services;
• The General Terms of Use for the Technical Service (TechFlow Terms of Use), specific to the portal.

These documents outline the procedures for action, define the responsibilities of each party, and ensure a clear professional framework for all users.